IFA Member Services Customer Service Executive

About IFA Member Services

This is an exciting opportunity to work with one of Ireland’s largest & best supported member organisations and some of the leading utility brands in the Irish market. IFA Member Services is a division of the Irish Farmers Association and is dedicated to providing a range of exclusive services and benefits that are tailored to help cut farm business and home costs for over 70,000 IFA Members

Our Services for our Members

IFA Telecom

A dedicated telecoms service, 14 years in the market, created by Irish Farmers for Irish Farmers, connecting rural Ireland, offering Telephone Service, Fibre Broadband and a range of unlimited bundles to meet the needs of all members.

Vodafone Mobile

Exclusive discounts on Vodafone mobile packages, handsets and Mobile Broadband.

Bord Gais Energy

Exclusive discounts and cash rewards on Bord Gáis Energy electricity rates

Position

The Customer Service Team within IFA Member Services provides front line support to IFA Telecom customers through inbound and outbound calls, email and online queries. The team are proficient in dealing with telecom and broadband service queries and fault diagnostics, customer billing queries and order processing. 

The role of the Customer Service Executive is to give IFA Members a tailored customer service experience, dealing with calls in an efficient, professional and friendly manner, taking ownership of issues while striving to resolve these at first point of contact.

Responsibilities

• Ensure customer calls and queries are answered promptly with a focus on first call resolution.
• Track and take ownership of all queries ensuring follow through until resolved.
• Provide a high standard of customer service within a member focused team.
• Provide level one technical support for fixed line phone and internet services, including troubleshooting service issues and talking customers through technical queries in a clear concise manner.
• Accurate and efficient data entry and order processing.

Experience & Skills

• Excellent call handling skills and strong communication skills.
• Demonstrate excellent attention to detail.
• Show initiative and be able to work to tight deadlines.
• Be customer focused, pleasant and professional at all times.
• Ability to articulate detailed technical instructions.
• A strong technical knowledge of PCs, laptops, tablets and smartphones to assist with troubleshooting technical queries.
• Customer service experience is essential. Min 1 year experience required. 
• Telecom and broadband technical support experience is an advantage but is not essential as full training will be provided.

The Benefits

• Competitive salary.
• Annual bonus- based on overall performance and approach to the role and our members. 
• 25 days holiday allowance.
• PRSA Irish Life – 10% company contribution
• Subsidised canteen.
• Employee discounts with Vodafone, Bord Gais and IFA Telecom.
• Attractive working hours- no late evenings, 1 Saturday half day per month, no Sundays.
• Easily accessible location- via, bus, Luas or car. Close to Red Cow/M50, Kylemore Luas stop and free parking.

How to Apply

Email a copy of your CV to [email protected]